Frequently asked questions
Below you can find some of the frequently asked questions. Can't find your question here? Please contact us directly so we can be of further assistance.
When you have received a damaged parcel(s) and/or items, which occurred during transport; mention this to the deliverer of the parcel immediately. Email details and pictures of the damaged parcel & items to shop@rocaflor.com. We will contact you by return.
When items are damaged during pallet transportation or through air,-& seafreight mention this on the freight bill and email us a copy of this. You can sent this email to shop@rocaflor.com. Please also mention details from the broken items along with pictures. We will contact you by return.
From some items we have spare parts in stock. This way we can replace a damaged or broken part without making lots of expenses, for example on shipment. For information, terms and conditions please contact us by phone: 0031(0)-20-6404880 or email shop@rocaflor.com.